What is our Policy?

ROBINA 7 DAY DOCTORS : Serving the Gold Coast community, offering:

1. General Practice 7 Days a week including check up and immunisations, note: Child vaccinations given only on Tuesdays, please book.

2. Acupuncture Bulk Billing 7 Days a week for many conditions-see further information.

3. QML Pathology service 5 Days a week, 7:00am-12:00pm Mon -Fri.

4. Allied health for booking ; Psychologist, hypnotherapist, Dietitian

5.  Position statement on responding to patient requests for tests not considered clinically appropriate.

GPs occasionally receive requests from patients to order specific medical imaging or pathology tests that may or may not be appropriate in the management of the patient. Test requests arise from a variety of sources. Complementary and alternative medicine (CAM) practitioners ( Naturopaths ) might advise patients that they can avoid paying for specific tests if they ask a GP to order them through Medicare.

The RACGP has guidelines on how tests and investigations should be managed appropriately:  https://www.racgp.org.au/download/Documents/Policies/Clinical/Patient-information-on-appropriate-diagnostic-testing.pdf

Blood testing can be ordered by Naturopaths through most pathology labs, a reference list can be seen here:  https://www.labtestsonline.org.au/

Here is a web site with recommendations on which tests are appropriate with the pros and cons discussed;  http://www.choosingwisely.org.au/recommendations?displayby=MedicalTest

Our Privacy Information

  • All pathology results are reviewed by appointment with our GP doctors.
  • There is no personal information being collected on this web site
  • no personal information is utilised
  • there is no access to information collected at this site

What is our Confidentiality Policy?

In accordance with the privacy act, all information collected is “sensitve information”. We use this information to manage health care needs. We may disclose information to other health services in supporting your health care management eg pathology, etc.

Copies of our Privacy Policy are available at the front desk.

If you have any questions about how we handle your personal health information or need to arrange access to your records, please ask the Practice Manager or your Doctor as appropriate.

Our Phone Policy

All phone calls will be documented and given to relevant doctors – they will return calls either between sessions where time allows or at the end of the consult day.

Our Email Policy

Emails are accessed at the beginning of each day and directed to the relevant doctor. They will respond either via email or phone.

Health Information Policy

All patients health information is stored in our secure computer system and only accessible by clinical and reception staff.

All requests for personal information will be forwarded to the pertinent doctor to be reviewed according to the practice checklist system, and either released to the patient or with a signed authority be transferred to clinic of patients choice.

Patient Feedback

If you have any concerns or suggestions please contact our Practice Manager, Janine Manton 55808070 or speak with your doctor. We value your feedback.

Alternatively if you prefer to contact the Queensland Government centre for handling complaints, the address is:

The Health Rights Commission

PO BOX 3089

Brisbane 4000

How do I book an appointment?

Please phone, book online through our web site or visit surgery to make appointments, requesting which doctor, day and time for appointment.

We  will to the best of our ability facilitate the request.

Consultations available;

* Brief – 5 minutes for results, scripts

* Standard –  10  minutes

* Long consult –  20 minutes, for medical reports, Workcover, procedures

Long consults available on request (Book over the phone or visit our surgery).

Results; please arrange follow up appointment after having tests done.  Those that dont arrange a time will be followed up by a phone call or sms.

Due to Privacy Laws, we Do not call patients to discuss any specific results.

Home visits at discretion of doctor.

Website Policy:

Website Policy:

The information contained in this website is for general information purposes only. The information is provided by Robina 7 Day Doctors and Acupuncture and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data , or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under our control . We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Robina 7 Day Doctors and Acupuncture takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

High quality service and Professional Care

We maintain  the highest quality service standards possible. All our staff are knowledgeable, professional and caring.

Bulk Bill

Robina 7 Day Doctors bulk bills Acupuncture and Doctor Visits, please click here for more details.